Direct billing for insurance

What Direct Billing Means

Direct billing allows the clinic to submit your insurance claim directly to your provider at the time of your sessionwhen your plan is eligible. This may reduce the need for you to submit receipts manually and can make the payment process more convenient.

Please note that coverage varies depending on your individual insurance plan, and not all providers are supported through the TELUS eClaims system.

Current Availability

Direct billing is currently beginning for Simar’s clients. Our Insightful Journey associates are in the process of completing their individual billing authorizations and will also begin offering direct billing once their approvals are finalized.

Adding Your Insurance Information

To help ensure the process runs smoothly, clients are encouraged to log into their Insightful Journey client portal and add their insurance information to their profile before their next session.

If you prefer, you may also bring your insurance details to your next appointment, and we can assist you with adding the information to your file. Please note that if insurance information is entered during your session, a portion of your appointment time may be used to complete this process.

Credit Card on File

A credit card on file is still required for all client accounts.

This helps support situations where:

A client may not have insurance coverage
Insurance plans only cover a portion of the session fee
Insurance benefits may have already been used for the year
Claims may occasionally be declined by the insurance provider for reasons outside the clinic’s control
Your insurance plan may not be supported through TELUS eClaims

If direct billing is not available or a claim is declined, the card on file may be used to process the session fee. You will still receive a receipt that can be submitted to your insurance provider for reimbursement when applicable.

Questions About Direct Billing

If you have questions about direct billing or need assistance adding your insurance information, please feel free to contact your therapist or reach out to our clinic. We are always happy to help guide you through the process.