Psychotherapy Insurance, Direct Billing & Claims in Oshawa
What Direct Billing Means
Direct billing enables us to handle your insurance claims directly with your provider at the time of your session, eliminating the need for you to submit receipts manually. The approval of a claim is dependent on your specific plan and provider. Please be aware that not all insurance providers are compatible with the TELUS eClaims system, and coverage for psychotherapy services can vary by plan.
Direct billing is offered exclusively for sessions with Simar & Lenore. For sessions with our associate therapists, payment is processed via credit card during your appointment. You will automatically receive a receipt that you can submit to your insurance provider for reimbursement, provided your plan covers psychotherapy services.
Update: Huda and Brooklyn can now utilize direct billing claims through Sun Life. Direct billing with other insurers will be accessible at a later date.
Adding Your Insurance Information
Clients are encouraged to log into their Insightful Journey client portal to add their insurance information, which is essential for direct billing and insurance claims, to their profile before their next session.
If you prefer, you are welcome to bring your insurance details to your appointment, and we can assist you with the direct billing process at that time. Please note that if this is done during a session, a portion of your appointment time may be used to complete the necessary insurance claims.
Credit Card on File
A credit card on file is still required for all client accounts to ensure smooth processing, especially in situations where direct billing is not available. This applies to cases such as:
- A client may not have insurance coverage.
- Insurance plans only cover a portion of the session fee for psychotherapy services.
- Insurance benefits may have already been used for the year.
- Insurance claims may occasionally be declined by the insurance provider for reasons outside the clinic’s control.
- Your insurance plan may not be supported through TELUS eClaims.
In the event of no-shows, late cancellations, or rescheduled sessions with less than 48 hours’ notice, these fees are not covered by insurance and will be charged directly to the card on file. If direct billing is unavailable or if an insurance claim is declined, the card on file may be used to process the session fee. A receipt will still be provided, which you can submit to your insurance provider for reimbursement when applicable.
Questions About Direct Billing
If you have questions about direct billing or need assistance with adding your insurance information for our psychotherapy services, please feel free to contact Simar. We are always happy to help guide you through the process of insurance claims and ensure that accessing care is as smooth and supportive as possible while maintaining transparency around insurance coverage and billing procedures.
Let’s Find Your Right Fit
Not sure which therapist is the right fit for you? That’s completely okay. Simar can help match you with a therapist based on your needs, preferences, and the type of support you’re looking for.