Getting Started is Simple
Taking the first step toward therapy doesn't have to feel complicated. Here's what to expect when you reach out to us.
1. Start With a Conversation
Book a free consultation through our online booking system. It's a no-pressure way to ask questions, share a little about what's bringing you in, and get a sense of whether we're the right fit.
2. Share What Feels Right
You'll complete a brief intake form before your first session. There's no need to have everything figured out — just share what feels comfortable, and we'll take it from there.
3. Review Your Consent Forms
You'll receive consent and privacy forms to review and sign electronically before your appointment. Your therapist will also walk through any questions during your first session, so nothing feels rushed or unclear.
4. Get Set Up for Billing & Insurance
You'll securely enter your payment details ahead of your first session. This covers session billing and insurance reimbursement. If your plan supports direct billing, we can also set that up for you- just let us know during your consultation.
5. Book Your First Session
If it feels like the right fit, you can book your first session directly at the end of your consultation - no extra steps.
Cancellations, reschedules or missed appointments <48 hours’ notice are charged full fee.
Cancellations, reschedules or missed appointments <48 hours’ notice are charged full fee.
Cancellations, reschedules or missed appointments <48 hours’ notice are charged full fee.
Cancellations, reschedules or missed appointments <48 hours’ notice are charged full fee.
Cancellations, reschedules or missed appointments <48 hours’ notice are charged full fee.
Cancellations, reschedules or missed appointments <48 hours’ notice are charged full fee.
Rescheduling, Cancellations, and Missed Appointments
Your session time is reserved especially for you, and we understand that unexpected things can come up. We kindly ask for at least 48 hours' notice if you need to reschedule or cancel your appointment. Appointments changed or missed within 48 hours are billed at the full session rate, as this time is set aside just for you and cannot usually be filled on short notice. For clarity and to ensure your request is received, please email your therapist directly, as this is the only accepted method of communication for reschedule or cancellation requests.
Brooklyn Clifford, RP: brooklyn@insightfuljourney.ca
Lenore Bidgood, MSW, RSW: lenore@insightfuljourney.ca
Huda Syed, RP (Q): huda@insightfuljourney.ca
Simar Gill Lowther, RP: simar@insightfuljourney.ca
Upcoming Services
Insightful Journey Inc.
47 Gladstone Avenue, Oshawa, ON L1J 4E4
Connect by call, text, or WhatsApp: 647-982-2527
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Let’s Find Your Right Fit
Not sure which therapist is the right fit for you? That’s completely okay. Simar can help match you with a therapist based on your needs, preferences, and the type of support you’re looking for.