Getting Started is Simple
Taking the first step toward therapy doesn't have to feel complicated. Here's what to expect when you reach out to us.
1. Start With a Conversation
Book a free consultation with Simar, Clinical Director, through our online booking system. It's a no-pressure way to ask questions, share a little about what's bringing you in, and get a sense of whether we're the right fit. From there, you’ll either continue working with Simar or be matched with the therapist on our team who best suits your needs.
2. Share What Feels Right
You'll complete a brief intake form before your first session. There's no need to have everything figured out — just share what feels comfortable, and we'll take it from there.
3. Review Your Consent Forms
You'll receive consent and privacy forms to review and sign electronically before your appointment. Your therapist will also walk through any questions during your first session, so nothing feels rushed or unclear.
4. Get Set Up for Billing & Insurance
You'll securely enter your payment details ahead of your first session. This covers session billing and insurance reimbursement. If your plan supports direct billing, we can also set that up for you - just let us know during your consultation.
5. Book Your First Session
At the end of your consultation, Simar will help you book your first session with her or your matched therapist - no extra steps.
Cancellation & Rescheduling Policy
Your session time is reserved just for you, and we understand that unexpected things can come up. We kindly ask for at least 48 hours’ notice to cancel or reschedule. Sessions changed or missed with less than 48 hours’ notice are charged the full session fee, as this time usually can’t be filled on short notice.
To cancel or reschedule, please email your therapist directly. Email is the only accepted method, so your request is clearly received.
- Simar Gill Lowther, MACP, RP: simar@insightfuljourney.ca
- Amanda Hamer, MPH, RP: amanda@insightfuljourney.ca
- Lenore Bidgood, MSW, RSW: lenore@insightfuljourney.ca
- Huda Syed, MACP, RP(Q): huda@insightfuljourney.ca
Insightful Journey Inc.
47 Gladstone Avenue, Oshawa, ON L1J 4E4
Connect by call, text, or WhatsApp: 647-982-2527
Taking the First Step Together
Whether you’d like to work directly with Simar or with another therapist on our team, every journey begins with a free 15-minute consultation with Simar. She’ll take the time to understand your needs, answer your questions, and guide you, your child, or your family to the right therapeutic fit. Now welcoming new clients.