All sessions include dedicated direct client time, with the remaining time reserved for notes, care planning, and record-keeping to support the quality and continuity of your care. A 60-minute session includes 50 minutes of direct client contact, with 10 minutes reserved for documentation. A 90-minute session includes 75 minutes of direct client contact, with the remaining time reserved for notes and care planning.
A free consultation is required before your first session. This is a brief introductory call where you can connect with your therapist, ask questions, and discuss your goals so that when you arrive for your first session, the focus is entirely on you and your care.
Each partner completes an individual intake session before beginning joint therapy. This allows your therapist to understand each person's perspective privately before you come together. Both partners must create individual profiles.
Each family member must create an individual client profile and complete intake forms before the first session. Please link all related profiles to ensure coordinated care. Privacy and informed consent are maintained individually for each family member.
Your session time is reserved especially for you, and we understand that unexpected things can come up. We kindly ask for at least 48 hours' notice if you need to reschedule or cancel your appointment. Appointments changed or missed within 48 hours are billed at the full session rate, as this time is set aside just for you and cannot usually be filled on short notice. For clarity and to ensure your request is received, please email your therapist directly, as this is the only accepted method of communication for reschedule or cancellation requests.
Simar Gill Lowther, RP: simar@insightfuljourney.ca
Brooklyn Clifford, RP: brooklyn@insightfuljourney.ca
Lenore Bidgood, MSW, RSW: lenore@insightfuljourney.ca
Huda Syed, RP (Q): huda@insightfuljourney.ca
Insightful Journey Inc.
57 Simcoe Street S, Ground Floor 1, Oshawa, ON, L1H 4G3
Connect by Call, Text or WhatsApp at 647-982-2527
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